We welcome you to Southmead and Henbury Family Practice. We are one of the larger practices in North Bristol, practising from Southmead Health Centre and The Willow Tree Surgery, Henbury
Southmead Opening hours:
The Health Centre is open from 8am to 7pm on weekdays.
Southmead Health Centre
Our busiest time on the telephone is between 08:00—10:30, so if possible avoid these times.
|Doors Open||Telephones Open|
|Monday||07:30 - 18:30||08:00 - 18:30|
|Tuesday||07:30 - 18:30||08:00 - 18:30|
|Wednesday||07:30 - 18:30||08:00 - 18:30|
|Thursday||07:30 - 18:30||08:00 - 18:30|
|Friday||07:30 - 18:30||08:00 - 18:30|
|Saturday**||08:30 - 11:30||closed|
Southmead Health Centre,
Bristol, BS10 6DF
0117 950 7150
Willow Tree Surgery
Willow Tree surgery is closed for lunch 1-2pm every day.
|Doors Open||Telephones Open|
|Monday||08:00 - 18:30||08:00 - 18:30|
|Tuesday||08:00 - 19:00||08:00 - 18:30|
|Wednesday||08:00 - 18:30||08:00 - 18:30|
|Thursday||08:00 - 18:30||08:00 - 18:30|
|Friday||08:00 - 18:00||08:00 - 18:00|
Willow Tree Surgery,
1 Trevelyan Walk,
Bristol, BS10 7NY
0117 950 7150
Book Appointments Online
We now offer the facility to order repeat prescriptions, and also book or cancel appointments online. These online services are available 24 hours a day, 7 days a week, for your convenience.
In the interests of confidentiality, you will need to register your interest, and provide ID to ensure that the request is coming from you. This can be done by downloading and completing the practice's registration form.
Once you have completed the appropriate form, please bring it to the surgery with ID documents (for details of the ID required, please see the above form).Improved Access Appointments:
We now offer appointments every week outside of normal working hours. This means that, on certain days, we can offer our patients appointments early in the morning (before 8am) or later in the evening (after 6:30pm). These may be with GPs or members of our Nursing Team.
We also offer appointments on Saturday mornings. If you would like to book any of these appointments please speak to a member of our Reception Team.
**(Please be aware that Saturday morning appointments are for routine issues only. We are not currently able to offer any Same Day/Emergency Appointments at weekends. Telephone lines remain closed at weekends)
For confidential health advice and information 24 hours a day 365 days a year, contact NHS 111 Service. You can call 111 when you need medical help fast but it's not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
Calls are free from landlines and mobile phones. The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Order Your Repeat Prescription OnlineWillow Tree Prescriptions not collected by 1pm on Monday 24th & Thursday 27th December will be available at Southmead Health Centre from 2pm.
If you are on medication for some time, your doctor can make it a repeat item. Some drugs are not suitable for repeat prescribing because they need careful monitoring.There are four ways you can order a repeat prescription:
- Leave your request in the box at reception. Repeat Prescriptions
- Post it to us with a stamped addressed envelope (takes 5-7 days)
- Ask your pharmacy to get the prescription for you
- Online:We now offer the facility to order repeat prescriptions, and also book or cancel appointments online. These online services are available 24 hours a day, 7 days a week, for your convenience. In the interests of confidentiality, you will need to register your interest, and provide ID to ensure that the request is coming from you. This can be done by downloading and completing the practice's registration form. Once you have completed the above form, please bring it to the surgery with ID documents (for details of the ID required, please see the above form).
Please use the printed slip for ordering, or write out your request if you don't have the slip. From time to time your doctor may ask to see you to review your medication.
Please note we cannot allow children under 16 to collect prescriptions for others.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.